FREE STANDARD DELIVERY
ON ORDERS OVER £200
SWAROVSKI JEWELLERY
HANDMADE WITH SWAROVSKI CRYSTALS

FAQ

Postage Pricing

All postage prices are calculated based on the weight of the items in your basket.

Add items to your basket, and proceed to checkout, prior to payment, you will be able to see postage calculations, and modify basket quantities if required.

Estimated Dispatch & Delivery Times

Despatch Times:-

Processing & Despatch Times: depending on the product and availability, despatch timeline ranges from; Same Day to 5 Days. Despatch days are working days only.

* Working days only - Monday - Friday.

Over the Holiday Season (Thanksgiving, Christmas and New Year) please expect delays, due to stock and backlog. This can be inclusive into early-mid January.

Delivery Times:-

We Ship via Domestic Mail (in-country mail) / Air Mail. 

Please allow working days, the following time, depending on your location (excluding despatch times):-
- Western Europe: 3-5 Working Days 
- Eastern Europe: 4-6 Working Days
- Australia: 10-14 Working Days
- Canada: 10-14 Working Days (up to 3-4 weeks, if delayed due to Canada's slow postal system) 
- United States: 7-12 Working Days
- Rest of World: 7-12 Working Days
* Please allow time for dispatch, and the possibility of seasonal holidays, where the postal services are being slowed, due to the volume of parcels.
Please also remember these are estimates, and not guarantees - and can be 1-2 days difference, and must also account for weekends and time zones. 

Tracking

All orders are sent tracked. Your tracking details are emailed to you when your order is dispatched.

If you are trying to track your order, please refer to your tracking emails.

Returns

Returns

Anoushka Luxury want you to be happy with your purchase. If you're unhappy with your purchase, please let us know in writing within 14 days of your purchase for return. Anoushka Luxury asks that you return goods in the exact same brand new condition that you received them in. Unwanted goods will not be accepted if they are returned in any other condition.

It's important that any unwanted product is returned in a re-saleable condition, the products must be returned unworn with all labels and tags left attached within its original packaging. 

This does not affect your statutory rights.

Refunds

If you are eligible for a refund, we can only process it with proof of purchase onto the original card or PayPal account used to pay for the goods. As long as you send the goods back to us in accordance with the Conditions of Return, Anoushka Luxury will refund your order within 14 days of receiving the goods, due to varying processing times between payment providers.  

Amending / Cancelling Orders

Orders placed on this website are automatically processed and cannot be cancelled or amended. 

Please ensure products you order, and details you enter (shipping, billing and contact information) are correct, before completing your purchase.

Time Zone

We operate in multiple time zones. 

Currency & Currency Conversions

All prices of products are in GBP £
If you are unsure how to convert GBP into your currency, please refer to Google's currency converter.
http://www.google.com/finance/converter?a=1&from=GBP&to=USD 

Alternatively, use our on-site currency converter.

Payments are made in GBP £ - please ensure you check the cost in your own currency to accurately manage your personal accounts.

Payment Issues

If you are trying to pay for your order via Credit/Debit card and it is not working, please contact us for assistance. 

Phone - UK: 0203 289 7147

If your payment is being marked as "declined" please check with your bank that they are not blocking the payment - a common security measure if this is your first purchase with us. 

Discount Codes 

Any discount codes may be applied when you go through the checkout process before you pay for your purchase.

Discount codes are applicable to all full price, retail items.

"New Customer" discount code(s) can only be applied once to the person the account is in the name of.